Technical SEO

In this survey question we asked a representative sample of U.S. consumers an open ended question. When dealing with a local merchant, what will cause you to complain?

What happens when customers experience problems dealing with your company and when things go wrong? What customer behaviors can you expect when things just don’t go right and the customer leaves dissatisfied?

You love your business. It might even feel like your “baby”. So when a complaint comes in from a customer it can be devastating. And yet this painful experience of things going…

We created this simple process to manage Google Questions & Answers (Q&A), which we summarized in five words: Plan, Post, Monitor, Respond and Report. Read the details to each step.

On January 27th we hosted a webinar to talk about new features, updates, things coming up soon, and how customers can participate in a beta to shape our product.

This month we provided a “sneak peek” into something we’ve been working very hard on – our new Reporting Engine, which will be available platform wide on May

Mike Blumenthal shares everything you need to know about online reviews in 2021 in this webinar format on January 14th.

Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for…

Extend the reach of your brand story across search using Google My Business’ Knowledge Panel and with reputation information in search results to stand out.

What we did find though was that most reviews that mention masks were criticizing the store for their lack of hygiene and occasionally complimenting them for