Technical SEO

We all think we are doing a great job running our businesses. But are we doing as well as we think we are? I know personally that I almost always have the…

In this survey question we asked a representative sample of U.S. consumers an open ended question. When dealing with a local merchant, what will cause you to complain?

What happens when customers experience problems dealing with your company and when things go wrong? What customer behaviors can you expect when things just don’t go right and the customer leaves dissatisfied?

You love your business. It might even feel like your “baby”. So when a complaint comes in from a customer it can be devastating. And yet this painful experience of things going…

We created this simple process to manage Google Questions & Answers (Q&A), which we summarized in five words: Plan, Post, Monitor, Respond and Report. Read the details to each step.

On January 27th we hosted a webinar to talk about new features, updates, things coming up soon, and how customers can participate in a beta to shape our product.

This month we provided a “sneak peek” into something we’ve been working very hard on – our new Reporting Engine, which will be available platform wide on May

Mike Blumenthal shares everything you need to know about online reviews in 2021 in this webinar format on January 14th.

Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for…

Extend the reach of your brand story across search using Google My Business’ Knowledge Panel and with reputation information in search results to stand out.

What we did find though was that most reviews that mention masks were criticizing the store for their lack of hygiene and occasionally complimenting them for

Local SEO experts share their top tips and insight in an AMA webinar format on September 8th. Google My Business tips, reviews and more.

Getting together with the best, the brightest, the beginners, and the passionate in SEO and Marketing made for some memorable moments.

Update 6/17/20: GatherUp Launches Google Review Attributes Monitoring

2- Click on the link that says “View all Google reviews” from the Knowledge Panel on the right.

The goal of the Customer Success department at GetFiveStars is to ensure the success of your business. Two of the most powerful tools we offer are our

Kirsty TG

While GatherUp review notifications have always existed in our reputation management platform, you now have endless options with our launch of custom review

If you’re busy, be sure to focus on these 5 types of customer reviews when delegating your time to reply to customer feedback.

SmartReply is our newest feature on the GatherUp platform, designed to make your life easier and more efficient when replying to customer reviews.

GatherUp has added SMS feedback request reminders that help drive open and feedback rates.

Find out how GatherUp’s Reputation Scorecard helps agencies scale by identifying prospects and providing reputation management solutions.

Customer Activity pulls all of your customers and reviews into one screen with the tools you need to gather, manage, and market your business’ reputation.

In what goes down as one of the dumbest review policies and practices ever, a hotel in Indiana solicited reviews from consumers and would then charge them

Excelling at every interaction in the customer experience (CX) is on the mind of a lot of companies these days.  Executives and marketers are looking to

Running a business is difficult. Having customers give you their opinion on your business can both be rewarding through great 5-star reviews and challenging

Don’t overlook the value of aggregate review content as you work to earn new reviews.

GetFiveStars integrates with Olo Online Ordering, adding customer ratings, Net Promoter Score, customer feedback & online reviews to your restaurant or cafe

Reviews at 3rd-party sites like Google, Facebook and Trip Advisor are no doubt valuable to your business. Surveys have shown as many as 97% of consumers seek

Our team is excited to get out and share our knowledge this 2016 fall season on digital marketing, online reviews, online reputation, mobile and more.  We’d