In our efforts to bring our customers and local SEO professionals valuable content we are excited to host a local search webinar on Thursday, April 23rd at

Local SEO experts share their top tips and insight in an AMA format on June 23rd. Join Joy Hawkins, Krystal Taing, Aaron Weiche and Mike Blumenthal for a great local SEO webinar.

See how one local insurance agent used a podcast, sports and beer to build a better reputation, win at local digital marketing on Facebook and Twitter.

We all think we are doing a great job running our businesses. But are we doing as well as we think we are? I know personally that I almost always have the…

In this survey question we asked a representative sample of U.S. consumers an open ended question. When dealing with a local merchant, what will cause you to complain?

What happens when customers experience problems dealing with your company and when things go wrong? What customer behaviors can you expect when things just don’t go right and the customer leaves dissatisfied?

You love your business. It might even feel like your “baby”. So when a complaint comes in from a customer it can be devastating. And yet this painful experience of things going…

We created this simple process to manage Google Questions & Answers (Q&A), which we summarized in five words: Plan, Post, Monitor, Respond and Report. Read the details to each step.

On January 27th we hosted a webinar to talk about new features, updates, things coming up soon, and how customers can participate in a beta to shape our product.

This month we provided a “sneak peek” into something we’ve been working very hard on – our new Reporting Engine, which will be available platform wide on May