Today’s SEO & Digital Marketing News

In recent weeks I have given a number of presentations at conferences focusing on reviews.  With perfect timing, the BrightLocal 2015 consumer review

Setting up a Google Sheets integration will automatically send customer data from Google Sheets to GatherUp for automated email or SMS review requests.

Messaging, listening and adaptation needed to re-open during COVID-19. Tips, examples and strategy to ensure consumer confidence.

This statement, made by our client Zoës Kitchen, is completely spot on. GatherUp started working with Zoës Kitchen, a 260 location fast casual restaurant

Increasingly, consumers are getting in touch with your business directly from the Google search results and not clicking any of the links and local resources.

Google recently announced that they would now delete private web and location history data from their servers after 18 months unless advised otherwise. They

First noticed by Chris Barnard, the owner of 1LocalBusiness.com, Google is offering up this very slick way for a small business to leverage their Google

Focused on the consumer mobile experience, we’ve fine-tuned spacing, sizing, content, and added auto-scrolling all aimed at generating more online reviews for your business.

GatherUp’s third local SEO webinar covering both local search tips and a lengthy AMA section featured Amanda Jordan and Claire Carlile along with myself and

I recently returned from a vacation to Vietnam and Cambodia. It was amazing as we motorbiked around Ho Chi Minh city and then bicycled across the Mekong Delta

In April, Google rolled out a cool Business Profile (aka Knowledge Panel) feature that auto-suggested answers to new Google Q & A questions. Over the past

Google reviews are critical to local business success. Learn to manage your reviews including when and how to remove a Google review.

Believe it or not, there are benefits of negative reviews. Read on to learn how they impact your business, and what you can do about them.

When it comes to managing your online reputation, it’s not just about getting reviews. Here are the benefits you can expect from replying to reviews.

Learn what reviews to reply to, get templates, and best practices for replying to positive and negative customer reviews.

Customer reviews are critical to building a customer base. Check out these three easy steps to start getting customer reviews as a new business.

One of the most important things you can do to ensure your new business is successful is by knowing how to get Google reviews.

Displaying reviews on on location pages has several benefits from more social proof to higher conversion rates to higher rankings on search results.

In our efforts to bring our customers and local SEO professionals valuable content we are excited to host a local search webinar on Thursday, April 23rd at

Local SEO experts share their top tips and insight in an AMA format on June 23rd. Join Joy Hawkins, Krystal Taing, Aaron Weiche and Mike Blumenthal for a great local SEO webinar.

See how one local insurance agent used a podcast, sports and beer to build a better reputation, win at local digital marketing on Facebook and Twitter.

We all think we are doing a great job running our businesses. But are we doing as well as we think we are? I know personally that I almost always have the…

In this survey question we asked a representative sample of U.S. consumers an open ended question. When dealing with a local merchant, what will cause you to complain?

What happens when customers experience problems dealing with your company and when things go wrong? What customer behaviors can you expect when things just don’t go right and the customer leaves dissatisfied?

You love your business. It might even feel like your “baby”. So when a complaint comes in from a customer it can be devastating. And yet this painful experience of things going…

We created this simple process to manage Google Questions & Answers (Q&A), which we summarized in five words: Plan, Post, Monitor, Respond and Report. Read the details to each step.

On January 27th we hosted a webinar to talk about new features, updates, things coming up soon, and how customers can participate in a beta to shape our product.

This month we provided a “sneak peek” into something we’ve been working very hard on – our new Reporting Engine, which will be available platform wide on May

Mike Blumenthal shares everything you need to know about online reviews in 2021 in this webinar format on January 14th.

Your new business needs customer feedback and online reviews right from the start. After all of the dreaming, planning, preparation and dozens of other tasks, your small business is now open for…

Extend the reach of your brand story across search using Google My Business’ Knowledge Panel and with reputation information in search results to stand out.

What we did find though was that most reviews that mention masks were criticizing the store for their lack of hygiene and occasionally complimenting them for

Local SEO experts share their top tips and insight in an AMA webinar format on September 8th. Google My Business tips, reviews and more.

Getting together with the best, the brightest, the beginners, and the passionate in SEO and Marketing made for some memorable moments.

Update 6/17/20: GatherUp Launches Google Review Attributes Monitoring

2- Click on the link that says “View all Google reviews” from the Knowledge Panel on the right.

The goal of the Customer Success department at GetFiveStars is to ensure the success of your business. Two of the most powerful tools we offer are our

Kirsty TG