GatherUp Expands AI Capabilities for First-Party Feedback Management

GatherUp introduced expanded AI capabilities for managing customer feedback, including AI-suggested replies delivered via email inbox and Smart Insights reports that now combine first-party feedback with third-party reviews. The feature allows users to approve, edit, and send responses to customer feedback across Google, Facebook, and first-party channels, while the unified analysis identifies sentiment patterns and trends across all feedback sources. Both capabilities are designed to streamline response workflows and provide a comprehensive view of customer sentiment for local businesses.