Google Business Profiles Now Let Users Report Inappropriate Owner Responses to Reviews
TLDR
Google has launched a reporting feature allowing users to flag owner responses to reviews for violations like profanity, harassment, discrimination, or personal information disclosure.
Optimixed Overview
Optimixed's original report on this story.
Google Business Profiles and Google Local now include a "Report owner response" option that lets users flag business owner replies to reviews for being off-topic, profane, harassing, discriminatory, or containing personal information, among other violations. The feature was first spotted by Vinay Toshniwal and later Amy Toman on LinkedIn, per SERoundtable's reporting, addressing a long-standing gap in moderation as business responses have occasionally included unprofessional content ranging from inappropriate comments to sensitive data exposure.